Apple Pay

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Apple Pay

Hey, I’m having problem entering my card to Apple Pay, when I try to enter de card it says contact card issuer, but when I call to my card issuer they told me that they cannot solve the problem that it is an error from Apple I want to know what I can do?

iPhone 11, iOS 13

Posted on Apr 28, 2020 4:01 PM

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Answer 1

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askbarnabas

Level 10

103,871 points

Apr 29, 2020 8:13 AM in response to isabela49

If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
Manage the cards that you use with Apple Pay - Apple Support
If you have trouble adding a card to wallet;

Sometimes if you sign out of your Apple ID and back in it resolves the problem.
Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support

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Apple Pay

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