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my iphone x ran out of battery last night, now it wont restart. when i try to restart it, it advises me to plug in to computer, and notes support.apple.com/phone/restore. ive tried restarting but all that happens is the apple logo appears then goes

my iPhone XR ran out of battery last night, now it wont restart.  when i try to restart it, it advises me to plug in to computer, and notes support.apple.com/phone/restore. ive tried restarting but all that happens is the apple logo appears then goes again.

Anyone any ideas ?


iPhone XR, iOS 13

Posted on Apr 29, 2020 2:20 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 2:28 AM

  1. Still not solved --> Force restart iPhone - Apple Support


Probably you meant --> https://support.apple.com/iphone/restore


If you see the Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.


Restart your device

If you see the Restore screen, restart your device:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. 
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
  2. Connect your device to your computer using the cable that came with your device. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.



Get more help



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...


Similar questions

1 reply
Question marked as Top-ranking reply

Apr 29, 2020 2:28 AM in response to 777mark79

  1. Still not solved --> Force restart iPhone - Apple Support


Probably you meant --> https://support.apple.com/iphone/restore


If you see the Restore screen on your iPhone, iPad, or iPod touch

If you see the Restore screen on your iPhone, iPad, or iPod touch, learn what to do.


Restart your device

If you see the Restore screen, restart your device:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. 
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure that you’ve installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you’ve installed the latest version of iTunes.
  2. Connect your device to your computer using the cable that came with your device. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.



Get more help



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...


my iphone x ran out of battery last night, now it wont restart. when i try to restart it, it advises me to plug in to computer, and notes support.apple.com/phone/restore. ive tried restarting but all that happens is the apple logo appears then goes

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