On this account isn’t enabled music on iCloud, or something similar (I’m Italian)

Hey Samuele13,

Thanks for taking the time to try those steps and for getting back to us with those details. I'd recommend trying these steps next:

• Tap Settings > iTunes & App Store > Apple ID > Sign Out.
  • This will remove any purchased content you've downloaded and you'll need to redownload it again after signing in: Redownload apps, music, movies, TV shows, and books
• Restart your iPhone.
• Verify you're connected to a strong Wi-Fi or cellular network.
• Tap Settings > iTunes & App Store > Sign In.
• Open the Music app and take some time to test for the behavior.

If the prompt continues, use these steps to remove the Music app from your device and download it again. This will also remove any downloaded content within the Music app and can be redownloaded after the app is reinstalled:

"Delete a built-in app from your device

1. 1. On your iOS or iPadOS device, touch and hold the app.
   2. Tap Rearrange Apps.
   3. Tap  in the upper-left corner to delete the app.
   4. Tap Delete. Then on an iPhone X or later, tap Done. Or on an iPhone 8 or earlier, press the Home button.

If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.

Restore a built-in app that you deleted

1. 1. On your iOS or iPadOS device, go to the App Store.
   2. Search for the app. Make sure that you use the exact name of the app. Find the correct name of built-in apps.
   3. Tap  to restore the app.
   4. Wait for the app to restore, then open it from your Home screen.

If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."

Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch

Let me know what you find.

Best Regards.

Hi Samuele13,

Thanks for reaching out in Apple Support Communities. It sounds like you're seeing a message related to a music account when you're trying to use the Music app on your device. I also see that you've recently canceled an Apple Music subscription. I know it's important to be able to use the Music app without a subscription to Apple Music; I'd like to help. Take some time to work through the steps below:

• Tap Settings > Music; is "Show Apple Music" enabled? If so, disable it.
• Close the Settings and Music apps: How to force an app to close on your iPhone, iPad, or iPod touch
• Restart your iPhone
• Try again to listen to content in the Music app that you've purchased or synced from a computer.

If the issue persists, please provide the following details:

Which iOS version are you using with your iPad?

Can you provide the exact text of the error message that you see?

Did this behavior start after canceling your Apple Music subscription?

Best Regards.

Hey Samuele13,

You're most welcome! We're happy to hear that signing out of the iTunes Store and back in stopped the prompt from appearing. If you'd like to troubleshoot the issue with music not playing, I'd suggest using the steps previously provided to remove and reinstall the Music app. If you continue to have trouble, get back to us.

Otherwise, please don't hesitate to reach back out in Apple Support Communities again in the future.

Take Care.