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Bing takes over as my search engine

Every time I do a search, bing becomes my search engine. I have tried all sorts of things suggested on the internet, including the Apple support sites, and I still can't get rid of this problem.

I have a feeling this is related to some other problems I have been having, e.g., Apple Mail frequently disconnects from my email accounts, and my Apple mouse keeps getting disconnected. I'm not sure all this related to the 'bing' problem but these things were not happening before.

Would be grateful for any help to resolve this problem.

Thanks in advance

Javed Shakoor

MacBook

Posted on Apr 29, 2020 9:33 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 11:19 AM

To ascertain the cause, start by inspecting the contents of the following folder:


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:



... and click the Go button.


A Finder window will open. Make sure all its file names are readable by selecting View > as List or other selection that shows that folder's complete contents. Then, take a screenshot of that Finder window.



Often, there is nothing in that Launch Agents folder so don't be surprised to find it empty.


In the same manner as the above, navigate to this next folder:


/Library/LaunchDaemons


The Finder's Go menu > Go to Folder... field should look like this:



... and click the Go button once again.


Once again ensure all its files and their names are readable and capture a screenshot.


Then, repeat that exercise with the following folder:


/Library/LaunchAgents


Notice its pathname is different than the other two. The Finder's Go menu > Go to Folder... field should look like this:



In the end, you will have captured the contents of the following three separate folders:


~/Library/LaunchAgents

/Library/LaunchDaemons

/Library/LaunchAgents


All three will be saved to your Mac's Desktop with names "Screen Shot... " followed by the date and time they were captured. Please be sure to include or otherwise indicate the name of the folder that corresponds to each screenshot, so that you and I can keep track of which ones they are.


Post the entire contents of all three windows, one at a time, using the "picture" icon that appears below your reply text:


6 replies
Question marked as Top-ranking reply

Apr 29, 2020 11:19 AM in response to javeds

To ascertain the cause, start by inspecting the contents of the following folder:


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:



... and click the Go button.


A Finder window will open. Make sure all its file names are readable by selecting View > as List or other selection that shows that folder's complete contents. Then, take a screenshot of that Finder window.



Often, there is nothing in that Launch Agents folder so don't be surprised to find it empty.


In the same manner as the above, navigate to this next folder:


/Library/LaunchDaemons


The Finder's Go menu > Go to Folder... field should look like this:



... and click the Go button once again.


Once again ensure all its files and their names are readable and capture a screenshot.


Then, repeat that exercise with the following folder:


/Library/LaunchAgents


Notice its pathname is different than the other two. The Finder's Go menu > Go to Folder... field should look like this:



In the end, you will have captured the contents of the following three separate folders:


~/Library/LaunchAgents

/Library/LaunchDaemons

/Library/LaunchAgents


All three will be saved to your Mac's Desktop with names "Screen Shot... " followed by the date and time they were captured. Please be sure to include or otherwise indicate the name of the folder that corresponds to each screenshot, so that you and I can keep track of which ones they are.


Post the entire contents of all three windows, one at a time, using the "picture" icon that appears below your reply text:


Apr 30, 2020 10:27 AM in response to javeds

Thanks.


First, ensure you have a reliable backup of your Mac, in case something should go wrong with continued troubleshooting. To learn how to do that, please read Back up your Mac with Time Machine.


  • A backup is a fundamental prerequisite regardless of whatever method you may choose uninstall adware, and would apply even if your Mac were running perfectly well. Do not overlook this fundamental requirement. It's important.


Next: This step will prevent the scam products from loading so that they can be removed while they are inactive. Restart in "Safe Mode", and log in: Use safe mode to isolate issues with your Mac. Starting in Safe Mode takes longer than usual so let it finish. The rogue processes affecting that Mac are inoperative in "Safe Mode".


The following files and / or folders need to be deleted while using your Mac in "Safe Mode":


First screenshot:


Nothing needs to be deleted from your first screenshot. It's empty anyway, and that's normal.


Second screenshot:


Delete the two files with "SmartSearchResults" in their names.


Nothing needs to be deleted from your third screenshot.


Drag those files to the Trash. You may be asked to authenticate. Confirm they are no longer present in that folder. Leave all the others alone for now.


Next: open Safari and select the Safari menu > Preferences... > Extensions. If you see any Safari Extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone. No Safari Extensions are required for normal operation. Then, select the General pane and review your Homepage selection. Finally, select the Search pane and select your desired Search engine. Repeat those equivalent actions for any other browser you may use.


There may also be adware-associated app icons in your Mac's Applications folder. Open it and examine its contents. Any unwanted or mysterious app icons should be obvious to you, but again please don't remove anything if you are uncertain—ask first. Identify any suspicious apps by name, or post another screenshot.


Next: In an abundance of caution, examine System Preferences > Extensions. Determine if there are any System Extensions that may have been installed without your knowledge. Ask if you're uncertain.


Remaining in System Preferences, check for the presence of any Profiles. Profiles are installed by organizations with a need to manage Macs deployed in institutional corporate or educational environments (for example), but have also been exploited by adware creators and similar malcontents. If any Profiles are installed on your Mac an icon like this will appear in System Preferences:



If you see that icon in System Preferences, select it. To remove a Profile, select it, then click the [—] (minus) button and authenticate.


Remaining in System Preferences, open Users & Groups. Select your User Account's Login Items. You may or may not find those Applications in its list. If you do, select them then click the [—] (minus) button to remove them from Login Items.


You can then restart your Mac and log in as usual. Evaluate its operation and ensure everything is working as you expect it should.

Apr 30, 2020 11:52 AM in response to javeds

Great! Thanks for the update.


Is there any anti-malware software that you think I should install in order to avoid future such problems?


Nope. No software product is capable of protecting absolute iron-clad protection against such threats. Adware does not get installed without your consent, although it leverages deception into granting that consent. Read How to install adware for a typical, if somewhat dated description of how those things manage to do that.


Future macOS versions will make those exploits impossible by further closing off the Mac, making it less useful as the general purpose computing appliance it is today. It doesn't mean threats will cease to exist, but the principles I describe in Effective defenses against malware and other threats will remain relevant. Those principles have served me well for decades, and without relying upon the wizards of smart peddling products that claim Mac systems knowledge superior to Apple.


Even if you were to succumb to such an exploit in the future (despite the fact you ought to know better) now you have the knowledge to fix it. Tell others. They don't have to be a victim either.

Bing takes over as my search engine

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