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iPhone xr froze with a black screen and white spinning wheel. I cant force power down

My iPhone xr froze with a black screen and a white spinning wheel in the middle of the screen. I was using an app when this happened. It doesn't allow me to force shut down the phone (non of the buttons respond). My iPhone is also not connecting to my laptop. I don't know what to do.


iPhone XR, iOS 13

Posted on Apr 29, 2020 6:19 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 6:44 PM

Force restart iPhone - Apple Support ⬅︎ try this again...otherwise it has to be serviced by Apple...

⬇︎⬇︎⬇︎

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Try Recovery Mode...⬇︎⬇︎⬇︎Full instructions in link...⬆︎⬆︎⬆︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


 Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


3 replies
Question marked as Top-ranking reply

Apr 29, 2020 6:44 PM in response to riancha

Force restart iPhone - Apple Support ⬅︎ try this again...otherwise it has to be serviced by Apple...

⬇︎⬇︎⬇︎

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Try Recovery Mode...⬇︎⬇︎⬇︎Full instructions in link...⬆︎⬆︎⬆︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


 Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.


iPhone xr froze with a black screen and white spinning wheel. I cant force power down

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