You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Frozen Iphone 7Plus

I have a frozen iPhone 7 Plus All I have on my screen is the Apple. I am unable to turn off. What do I do I tried obviously the off button. Then the Off while depressing the down volume button as well. Does nothing.

iPhone 7 Plus, iOS 13

Posted on Apr 30, 2020 6:54 AM

Top-ranking reply

fyip

Level 6

18,378 points

Posted on Apr 30, 2020 7:10 AM

Force restart iPhone - Apple Support

Force restart iPhone 7 or iPhone 7 Plus

Press and hold both the volume down button and the Sleep/Wake button.
When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

View in context

Frozen Iphone 7Plus

Similar questions