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kdsl909 Author

Level 1

4 points

Issues with conference calls

Hi all. I am having an issue with conference calls on my iPhone XS. I use Verizon.

I am unable to add more than two callers. The add call feature is grayed out.
When I am on a conference call, instead of listing who is on the call, as it should, it says "Multiple Callers"
I am hit or miss on being able to merge calls. Sometimes it works, often it doesn't, and I am dropped from the call regularly.

Here is what I have tried:

Turning off wi-fi calling
Turning off VoLTE
Resetting my network settings

Would love any and all thoughts or feedback, as I am not able to get an appointment to speak with someone at Apple until May 6th, and my job requires my ability to utilize conference calls (and zoom/webex are not always options).

Thank you!

iPhone XS

Posted on Apr 30, 2020 11:16 AM

Top-ranking reply

ChrisJ4203

Level 10

231,224 points

Posted on Apr 30, 2020 11:25 AM

You may need to speak with Verizon. Conference calls with GSM carriers is much easier. See this for setting up conference calls. How to make a conference call from your iPhone - Apple Support

Verizon should be able to address the fact you are having troubles starting the conference calls and how many callers they will allow if they allow conference calls.

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