Rosetta Stone microphone not working on MacBook Air

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Rosetta Stone microphone not working on MacBook Air

My daughter is working on her French homework and needs the microphone to work . It has been working for weeks then today she gets a message that says you need to enable your microphone. .

We have gone to system preferences to re-set the sounds and microphone but no luck .

The work involves someone speaking to her in French and my daughter has to repeat the sentence in the microphone .

Would you have any suggestions on how we can solve this problem ?

Thank you ... Gina

Posted on Apr 30, 2020 1:48 PM

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Answer 1

raina_b22

Community Specialist

May 1, 2020 2:18 PM in response to gmccallum

Hey there gmccallum,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues using Rosetta Stone with your microphone. I’ll be happy to help with this.

To verify, is she attempting to use the built-in mic or an external mic? In either case, test the mic with another app, like Voice Memos or QuickTime and see if you can record audio with your mic there.

Record audio in QuickTime Player on Mac

Record a voice memo on your Mac

If it works there, this probably isn’t a hardware issue and you’ll want to make sure access to the mic is allowed for Rosetta Stone using the steps here:

Control access to your microphone on Mac

If that doesn’t work, check for any updates to your Mac and software:

How to update the software on your Mac

Update apps or use automatic downloads

Then restart and try again:

How to turn your Mac on or off

Regards.

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Rosetta Stone microphone not working on MacBook Air

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