Unable to pay

Question

Level 1

8 points

Unable to pay

I can’t complete the purchase.

the system tells me that ”Your Purchase Could Not Be Completed For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/. “

how should I lift the restriction?

Posted on May 1, 2020 2:34 AM

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Answer 1

Dah•veed

Level 9

66,595 points

May 1, 2020 2:39 AM in response to liliErik

Do exactly what the alert stated to do.

ASC - Late 2012 Mac mini, macOS 10.15.4; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.4.1; iPhone 8+, iOS 13.4.1; TV 4th Gen, tvOS 13.4;  HomePods, audioOS 13.4 and Airport Express w/ Airplay 2

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Answer 2

Eric Root

Level 10

685,269 points

May 1, 2020 12:47 PM in response to liliErik

See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

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Answer 3

May 1, 2020 2:39 AM in response to liliErik

Use the link given in your screenshot, and this may be your problem:

If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005

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Unable to pay

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