User profile for user: Frapsternugen
Frapsternugen Author
User level: Level 1
9 points

Error 9039 when signing into Apple ID

When i try to log into iTunes or iCloud I keep getting these errors:

  • There was a temporary problem completing your request. A secure network connection could not be established. The certificate chain for this server is invalid.
  • There was a temporary problem completing your request. An unknown error occurred (9039). Try again later.

I saw other errors but am unable to reproduce them at the moment - a server was actually identified. To submit this new post I had to log into my Apple ID through the browser and it worked just fine. So this looks to be specifically related to iTunes and the OS?

iMac 27", macOS 10.14

Posted on May 1, 2020 6:26 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,239 points

Posted on May 1, 2020 10:53 AM

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,239 points

May 1, 2020 10:53 AM in response to Frapsternugen

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error 9039 when signing into Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up