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Unresponsive Screen during phone call on XR

during a phone call, my xr screen will go dark, the phone call is still happening, but for example, if i need to get to keypad to press 1 for english, it won't come back, or want to take it off speaker phone, etc Why doesn't the phone screen stay displayed?

iPhone XR, iOS 13

Posted on May 1, 2020 6:28 AM

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Posted on May 1, 2020 6:32 AM

Are you using a cover or screen protector that can obstruct (interfere with) your proximity sensor (in the upper central area of your screen, called "notch")?

Should be this case, try removing them.

When done, restart your iPhone.

Regards

Giulio

3 replies

Unresponsive Screen during phone call on XR

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