Can not retrieve Apple ID password

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Level 1

4 points

Can not retrieve Apple ID password

My mom gave me her old iPad but can not remember her Apple ID password. She tried resetting it or finding ways to reset it with no luck. Since then I have tried a hard reset etc and going to iCloud.com to reset password. I keep getting a message that her Apple ID is not found. But on her old iPad in settings - iCloud, she's logged in.

I can't log her out without a password. I would like to remove all her settings and save my own. Any suggestions?

iPad mini 2 Wi-Fi

Posted on May 1, 2020 12:04 PM

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Answer 1

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Kappy

Level 10

361,753 points

May 1, 2020 12:26 PM in response to cankitkat

Activation Lock Problem

If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.

About Activation Lock on your Mac - Apple Support

Activation Lock - Turn off Find My iPhone

About Activation Lock on your Apple Watch - Apple Support.

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Can not retrieve Apple ID password

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