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Apple ID and password

how can I change a Apple ID and password on an old iPad? Mother does not remember any of her information

Posted on Dec 13, 2021 3:19 PM

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Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:23 PM

Activation Lock is intended as a theft deterrent, and is intentionally not easy to bypass.


You need either the Apple ID and password, or the original purchase receipt.


Here is how to recover the Apple ID:


If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support


Or you need the original purchase receipt showing the serial number, and a discussion directly with Apple.

1 reply
Question marked as Top-ranking reply

Dec 13, 2021 3:23 PM in response to Oregonducksquack9

Activation Lock is intended as a theft deterrent, and is intentionally not easy to bypass.


You need either the Apple ID and password, or the original purchase receipt.


Here is how to recover the Apple ID:


If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support


Or you need the original purchase receipt showing the serial number, and a discussion directly with Apple.

Apple ID and password

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