iPhone 11 Hot, Unresponsive Black Screen, No Sound, No Vibration

Apparently the phone worked by the time it got to the technicians. I don't know why they removed the screen protector if that was the case. I wish the email was less dire than "our technicians weren't able to process your repair request".

So to recap, my iPhone 11 just randomly got hot on its own. The volume up / volume down hold the right side button trick didn't work. Presumably, my iPhone battery eventually died when the phone ceased being a heater. I let the phone be overnight and didn't try plugging it in for over 24 hours. When I plugged my phone into my computer, the phone immediately heated up and iTunes never recognized the phone. After charging overnight the phone was still hot but cooled off after unplugging. I tried different chargers and cables and the button trick several times.

I'm worried that a cable connection is loose and the ride to Apple jostled it back into position. It might just be a matter of time before my iPhone is a heater again. Hopefully the technicians did more than the letter states or this is a software bug that will be squashed in the next iOS update.

I've tried the "Contact Support" option. They want to schedule a phone call. I'm sure that works great when one's phone is working and not a brick. I've already scheduled a call and the soonest is 8:30 PM Monday. Apple automatically selected my billing number and not my contact number so - ugh this is so frustrating!

I couldn't find email or text chat.

The app requires iOS 13.1 (Apple making it as difficult as possible) or newer so my iPad air is out. I did get someone to check it out and the only options the app gives is schedule a call or bring it in. The app is just as worthless as the Apple support website.

I don't want to send it in without communicating with Apple first. Applecare is still active but I'm afraid Apple will still want to charge me an arm and a leg for something that is obviously a hardware defect. I was hoping there was a recall or some acknoledgement on Apple's part that there is an known issue.

I never use Twitter but I imagine any response would be to call.

Apple sent me a box to return my iPhone 11. According to FedEx, Apple now has my phone. Apple's repair tracker is disappointing as it just now updated to show the tracking number for the box they sent me. My repair status is "Your service box is on its way".

I received an email today. "Your product arrived at our repair center, but our technicians weren't able to process your repair request. We’re sending the product to you along with a letter that provides more information." "We apologize for any inconvenience."

I don't accept such hollow apologies. That letter better have some good information.