You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone will not turn on

My daughters IPhone will not turn on. I just get the start up screen.

iPhone 7

Posted on May 1, 2020 2:44 PM

Reply
Question marked as Top-ranking reply

Posted on May 1, 2020 2:51 PM

Force restart iPhone - Apple Support...Try this...


Force restart iPhone 7 or iPhone 7 Plus

  1. Press and hold both the volume down button and the Sleep/Wake button.
  2. When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If the above does not work again, try Recovery Mode, full info is in the above link...short info see below..


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.

Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.


It sometimes takes a few tries to get it right and when that happens only then will your phone be recognized.


1 reply
Question marked as Top-ranking reply

May 1, 2020 2:51 PM in response to Evan's dad 617

Force restart iPhone - Apple Support...Try this...


Force restart iPhone 7 or iPhone 7 Plus

  1. Press and hold both the volume down button and the Sleep/Wake button.
  2. When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If the above does not work again, try Recovery Mode, full info is in the above link...short info see below..


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.

Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.


It sometimes takes a few tries to get it right and when that happens only then will your phone be recognized.


iPhone will not turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.