When ever I FaceTime or call someone they cant hear me.

When ever I facetime or call someone they cant hear me. Can I get new airpods if mine are broken?

[Re-Titled by Moderator]

iPhone 7 Plus, iOS 13

Posted on May 1, 2020 9:27 PM

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my airpods lose audio connection once i am on the phone or facetime No matter who i call or what device i connect to , when i use my airpods while on the phone the person on the other end cannot hear me ! I’ve tried resetting my devices and disconnecting my airpods. I also called customer support and they told me to do the same thing. I am very upset !
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1 reply

QuickPost

Level 10

103,437 points

May 2, 2020 1:18 PM in response to bruhitsnatalia

Hello,

Have you tried resetting your AirPods?

Reset your AirPods

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When ever I FaceTime or call someone they cant hear me.

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