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trapple8 Author

Level 1

4 points

I cant restore my phone

I cant restore phone or do anything.Suddenly it got dead.I didn't do any update before this happens.When restoring apple logo appears and after few second it become a black screen and then getting disconnected and turning off.When it connected to a charger nothing appears in the screen.No any issue in the cable.

iPhone 8, iOS 13

Posted on May 1, 2020 11:40 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

417,086 points

Posted on May 2, 2020 2:18 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support
Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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I cant restore my phone

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