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I have logged into my ipad to find it has completed an update but I now displaying activation lock saying it is locked to an apple id which is different to mine & that it is because it has been used to find my iPhone. This is not the case as I do not have an iPhone. Any suggestions pls ?
Thx
Hey there!
Activation Lock is a feature which Apple uses to prevent stolen devices from being used. Activation Lock may have activated if the previous owner of the device did not turn off Find My before passing the device onto you.
I'd recommend you read the article over at Turn off Activation Lock – Apple Support for how to remove the device from the previous owners account.
Head over to Activation Lock for iPhone, iPad and iPod touch – Apple Support for more information on Activation Lock.
Hey there!
Activation Lock is a feature which Apple uses to prevent stolen devices from being used. Activation Lock may have activated if the previous owner of the device did not turn off Find My before passing the device onto you.
I'd recommend you read the article over at Turn off Activation Lock – Apple Support for how to remove the device from the previous owners account.
Head over to Activation Lock for iPhone, iPad and iPod touch – Apple Support for more information on Activation Lock.
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
The ipad refuses to sign in with my email and password even though I have followed all the steps - it was brand new & never connected to iTunes or iCloud - this has only occurred since it has run an update
I'd recommend you Contact Apple Support
Activation Lock usually wouldn't happen unless someone else has logged into the device previously.
Activation lock
