iPhone XS Max full memory Error 14

I have an iPhone X 64 GB. It has always been alerting that it is out of memory for one month. I tried a lot of ways to free up memory. I deleted 5GB on one day. After one week, the memory is full again. I deleted 4GB again, and then after two or three days, the Other category filled up memory again. Then I always kept deleting my files on iPhone, but no matter how many GB I deleted, iPhone could always get a way to fill it up.

Then 2 days ago, when I woke up. The iPhone was stuck at the white apple logo, never into the home screen. I tried to restart, but still the same. Then I googled online, it all said up volume button, down volume button and side button to restart. I tried. Now the screen showed http://support.apple.com/iphone/restore I have also tried it. I tried to update. An error 14 always shows up and disconnects my iPhone automatically, and asks me to restore.

I don't have the back-up for my iPhone, no iCloud. I tried to make an appointment with the Genius Bar, but I can't receive the verification code to log in to make appointments, because I can’t receive messages with a died iPhone. Apple store is also closed at Dallas locations. I don't know what to do now, so helpless.

I did a lot of research, tried a lot of software saying that they could fix, but all failed. I went to best buy the maintenance department, they couldn’t help.

I can't restore without backup. I have all my data for 10 years from 2010 when I first started to use iPhone. I can't lose my 10 years of data. Please help me, I am so helpless.

Apple, as you design like this, you should let us know if we don’t free up memory, we will never power on iPhone any more and will lose all data. All it should be like a u-disk, if we connect to Mac, we can copy or delete data directly. Now, everyone like me is just disappointed and helpless. Please help!!!

So you don't backup weekly then?

You would have lost these precious memories if your phone was lost or stolen.

If it truly were a memory problem then erasing the phone would be a simple solution and you only lose the few photos you haven't backed up.

Again however error 14 is https://support.apple.com/en-us/HT204770#usb

Hi, you can check these links: If your iPhone is stuck on the Apple logo

iOS update and restore errors

If your iPhone, iPad, or iPod touch won't turn on or is frozen

Transfer photos and videos from your iPhone, iPad, or iPod touch

Make sure that you're using an original Apple cable or the cable that came with your phone.

To get out of recovery mode, just force restart your phone: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

If you haven't backed up your phone or before restoring your phone, you may want to check with 3rd-party data recovery companies to recover the data from your phone.

[Edited by Moderator]

You can restore from that screen and well done for backing up.

see If you see the Restore screen on your iPhone, iPad, or iPod touch

If that does not work (read it carefully and press the buttons and hold exactly as stated)) then take it into an Apple Store.

re 4013 error:

https://support.apple.com/en-us/HT201444

By the way you keep saying "you" and "your customers ", none of the contributors on here works for Apple.

The fixes are a combination of

• Make sure you are on 13.6.1 or later before it is too late
• Backup (or transfer photos) weekly in case of loss of phone
• If you are in this situation and the phone is too full to do anything you will have to wipe the phone in Settings, General, Reset, Erase all content and settings. You will lose anything not backed up same as if you lost the phone but at least you still have the phone.

The solution was to backup to icloud or your computer ...

1. every couple of weeks
2. before every update

This protects against all loss including theft, breakdown, and water ingress.

If you don't have a computer, and many don't these days, consider an iCloud subscription.

It's terrible to lose precious photos, but there is no solution once the phone is bricked or lost. This applies to all phones of any make and even digital cameras.

Same scenario for me

• Reached memory full while making a video
• Impossible do delete photos or videos
• Impossible to empty trash
• Impossible to remove an app to free space
• Restarted my iPhone XS max hoping to be able to empty the trash
• It remained stuck in the Apple logo loop
• Firmware update stops half way using original Apple cables
• Tried with other Apply cables
• Tried different USB ports on my Macbook Pro
• Tried Firmware 14.01, 14.1 and 14.2 to no avail

It is a shame that a very pricy and a great device such as the iPhone XS max will "crash" on a simple "storage full" where any $100 Android device would allow you to do something about it.

It is a big deal considering the price. I can't help to think that it is done deliberately to force us consumers to buy the iCloud service. Being an software engineer myself, I can't think of why we should limit the life of your data on your phone to be determined by the time of reaching the storage capacity.

It is unacceptable for a product of such price and quality to be limited programmatically to force aggressively consumers to buy the iCloud subscription that keeps on popping each time when you have reached the max Free sync.

In one word, shame. Also what to think of the team that actually designed the device. A friend with an older iPhone (version 5) had coincidentally the same issue the same day, and he was able to restart and delete picture.

Sorry for the rank, it's been 3 weeks that I am in denial that the only solution is to forget about my data and move on to Android.

Tried 3rd party software iMyPhone Fixppo and failed. They agreed to reimburse 50% of the software. So don't even try. DrFone says that they can fix Error 14, but if it doesn't I guess it will be difficult to get a refund.

Correct.

So what happens if the phone is smashed or stolen? Weekly full backup to a computer (or cloud if you have the bandwidth) is the only way to safeguard your valuable data.

It saddens me how many people lose their photos because of some traumatic loss of the phone but they were not so valuable as to spend 5 minutes a week backing up.

Hello,

Connecting to your computer should work. Try a different cable or port:

iTunes error 14 may happen when you have a USB connection issue. Try a different USB port on your computer or use a different USB cable. You'd better use the original Apple Lighting USB that came with your device. And you can text the USB cable on another computer.

Good luck.

I am facing the same issue as my phone memory was full and was very slow. So I restarted my phone. I then tried to put in in Recovery Mode and update it via Mac/PC (It did not have the latest iOS). I was getting error 4013 while updating OS.

I am sure this issue is due to low memory. I know you are facing the same issue. Is this issue resolved for you?. Do you have any workaround to boot my device.

were you able to get this problem resolved without losing any of your data? I am having the same issue its been about 4 days that my phone is stuck in recovery mode , and when I plug it into iTunes and try to update, it gives me error 14.

i am having similar issue with iphone XR … i woke up in the morning today to find my iphone storage full… tried to delete some apps and videos but they were not deleting and then all of a sudden my iphone is stuck on the apple logo. I have 1 year of pictures and videos of my 2 year old which i have not transferred or backed up. Tried force starting and updating the phone in recovery mode and it is showing Error 14..... . i have not tried up any third party apps yet but from reading the above comments, i dont think they are of any good. Hopefully, Apple will come up with a solution to fix this issue as this is totally unexpected and i do not want to restore and loose all my photos and videos. You buy such an expensive phone and this is what happens.

They should have sold the phone with a disclaimer that “ ALL YOUR DATA WILL BE LOST IF YOUR STORAGE GETS FULL” .

Android phones dont have this issue. I have been loyal to Apple for 10 years now and if i lose my photos and videos, i am surely going to stop buying Iphones, if Apple is unable to resolve this issue.

Is there email or contact of senior person in APPLE to whom we can address this issue to come out with “A SOLUTION TO FIX THIS COMMON ISSUE”????