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Hello.
I received today an email from applesupport it says about my Apple Id and if I dont unlock it, apple will lock my account in 24 hours. It requires my personal detail and my card details. I did not finish the process and did not write my info. Is this true or a fraud? Help pls
[Image Edited by Moderator to Remove Personal Information]
iPhone XS Max, iOS 13
It's a scam Apple will NEVER threaten to lock your account, you'll just find out when you try to login.
In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Forward it as an attachment to reportphishing@apple.com
It's a scam Apple will NEVER threaten to lock your account, you'll just find out when you try to login.
In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Forward it as an attachment to reportphishing@apple.com
It is a scam!
Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.
If you gave you Apple ID password to a scammer, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
Learn about Phishing, Scams, Apple Practices,etc.
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
Identify scams related to purported apple notifications--Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …
“The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
Learn about/Increase security
See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
iCloud security overview https://support.apple.com/en-us/HT202303
Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac
UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915
Email from apple support
