E-mail folders have disappeared

Question

mkr1965 Author

Level 1

8 points

E-mail folders have disappeared

I have a cox.net e-mail account. Yesterday Cox had a service issue and I had no e-mail for several hours. When it came back up the mail folders I had on my iMac to organize different items had disappeared. The folders are still on the Cox webmail system if I go through the Cox website (very cumbersome) but they've disappeared from my iMac. Cox is an "imap" e-mail server (not sure what that means). Any idea how I can get the folders back onto my iMac? I'd really appreciate any help.

Thank you.

iMac 21.5", macOS 10.15

Posted on May 2, 2020 1:21 PM

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Answer 1

BDAqua

Level 10

250,253 points

May 2, 2020 3:20 PM in response to mkr1965

With IMAP they should reappear.

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

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Answer 2

mkr1965 Author

Level 1

8 points

May 4, 2020 8:19 PM in response to BDAqua

Sadly no. I ended up having to download the files from the server and rebuild them in my email. Tedious but not the end of the world. Just frustrating as I don’t know why it happened and I couldn’t find email backups in Time Machine either. Thank you so much for your input though, it’s hard trying to do this stuff w/o any technical skill set.

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