Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Ipad is stuck on black screen.

My Ipad mini is stuck on the Black Screen of Death. I tried holding the hold and start button, when Apple logo shows it gets stuck too, then it goes back to being Black screen again. It does talk though gives me the time when I tap it. help a 76 yr old grandma puleeeeze?

iPad mini, iOS 9

Posted on May 3, 2020 4:06 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2020 4:15 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Top-ranking reply

May 3, 2020 4:15 PM in response to gfireno

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

My Ipad is stuck on black screen.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.