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My ipad is stuck with a black screen and turning white circle. I have tried volume up/down and holding power button but nothing seems to work.

My ipad is stuck with a black screen and turning white circle. I have tried volume up/down and holding power button but nothing seems to work.

iPad (5th gen) Wi-Fi, Cellular

Posted on May 1, 2021 11:25 AM

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Question marked as Best reply

Posted on May 1, 2021 11:37 AM

Tap on this link for more info > If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Which ends with: If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


2 replies
Question marked as Best reply

May 1, 2021 11:37 AM in response to nateskey

Tap on this link for more info > If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


Which ends with: If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


My ipad is stuck with a black screen and turning white circle. I have tried volume up/down and holding power button but nothing seems to work.

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