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I keep getting an error message saying it’s not connected to the internet but it is and my cellular service is not working until this update is installed. It is downloaded, but it will not install. PLEASE HELP!
iPhone 8 Plus, iOS 12
Try to force restart the Device
Please perform the following actions and after each one test to see if the problem is resolved - if so then you can omit the following steps - I have tried to list them in order of increasing effort at least on a Mac and / or an iDevice
Check to see if the problem is isolated to one device and if other devices connect normally -
If the answer to 1 is "yes" - try to connect the affected device in another location if possible - café or university
Please see Apple's recommended settings for Wi-Fi routers and access points
Perform a forced restart - this does not delete or purge any data and troubleshoots many issues - here is how - Hold down the Off/On and Home buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow normal boot up.
Settings - WiFi - <network name> - Click on forget the network - do a forced restart as per 4 and then add the network again
If at home - reboot the router by unplugging for 60 seconds from the AC (mains) and then plug it back in - obviously this step cannot be done in a public place as a café/airport or university. While you are at it - make sure your router is operating on the latest firmware (check manufacturer site)
Settings - General - Reset - Reset Network Settings - remember to have WiFi passwords handy since this erases stored WiFi passwords
If this is a net new device especially in your home - make sure the router is giving enough DNS numbers to accommodate everything that needs / wants a connection - stuff like the printer, Chromecast get overlooked - ask for details about this if not sure
Backup the device to iTunes - Restore as NEW (not from backup) using iTunes - see if problem resolves - if yes - restore backup
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Try to force restart the Device
Please perform the following actions and after each one test to see if the problem is resolved - if so then you can omit the following steps - I have tried to list them in order of increasing effort at least on a Mac and / or an iDevice
Check to see if the problem is isolated to one device and if other devices connect normally -
If the answer to 1 is "yes" - try to connect the affected device in another location if possible - café or university
Please see Apple's recommended settings for Wi-Fi routers and access points
Perform a forced restart - this does not delete or purge any data and troubleshoots many issues - here is how - Hold down the Off/On and Home buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow normal boot up.
Settings - WiFi - <network name> - Click on forget the network - do a forced restart as per 4 and then add the network again
If at home - reboot the router by unplugging for 60 seconds from the AC (mains) and then plug it back in - obviously this step cannot be done in a public place as a café/airport or university. While you are at it - make sure your router is operating on the latest firmware (check manufacturer site)
Settings - General - Reset - Reset Network Settings - remember to have WiFi passwords handy since this erases stored WiFi passwords
If this is a net new device especially in your home - make sure the router is giving enough DNS numbers to accommodate everything that needs / wants a connection - stuff like the printer, Chromecast get overlooked - ask for details about this if not sure
Backup the device to iTunes - Restore as NEW (not from backup) using iTunes - see if problem resolves - if yes - restore backup
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
THANK YOU SO MUCH! I’m trying everything! I’ll be back in touch!
Update install fail
