Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updated: Catalina-10.15.4- Not receiving emails but can send after

I have just updated my computer Catalina-10.15.4

I have a telstra pop email address and wondering what the setting would now be?

Posted on May 4, 2020 1:10 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2020 7:09 AM

The setting should not have changed, Did you change your password lately?


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

5 replies
Question marked as Top-ranking reply

May 4, 2020 7:09 AM in response to S_unshine7

The setting should not have changed, Did you change your password lately?


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

Updated: Catalina-10.15.4- Not receiving emails but can send after

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.