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iPhone Face ID does not work with a mask on my face

My iPhone Face ID does not work with a mask on my face. I tried to setup an Alternate Face ID, but it is telling me that face is covered, and it does not work. So I have to use perhaps my dirty hands to slide/remove my mask to pay. Phone should have Face ID and Touch ID. Wearing a mask will become the new norm against influenza, flu or Covid 19 or other viruses now and in the Fall of 2020.

iPhone XS Max

Posted on May 4, 2020 5:52 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2020 7:42 AM

MXM2020 wrote:

Wow I had no idea that I could use my PIN passcode. I would expect Apple to provide an update for their Face ID to work with a mask, and I would also expect Apple’s next iPhone Pro to come with Face ID and Touch ID. This is the new norm wearing a mask.

Apple is working on it and making passcode appear faster when wearing a mask.

5 replies
Question marked as Top-ranking reply

May 4, 2020 7:42 AM in response to MXM2020

MXM2020 wrote:

Wow I had no idea that I could use my PIN passcode. I would expect Apple to provide an update for their Face ID to work with a mask, and I would also expect Apple’s next iPhone Pro to come with Face ID and Touch ID. This is the new norm wearing a mask.

Apple is working on it and making passcode appear faster when wearing a mask.

iPhone Face ID does not work with a mask on my face

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