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Black screen in Messages

What is iPhone 11 pro message screen going black while texting and trying to send photos?

Posted on May 4, 2020 7:01 AM

Reply
Question marked as Top-ranking reply

Posted on May 4, 2020 7:47 PM

Good afternoon Fawn Allen,


Welcome to the Apple Support Communities!


I understand your iPhone 11 Pro is showing a black screen when using the Messages app. How long has this been going on? The resource below explains what to do if your screen is black or the iPhone becomes unresponsive. I've highlighted some key information here for you. Click the link for complete details.


If your iPhone, iPad, or iPod touch won't turn on or is frozen


"If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:


iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts."


Make sure you have a current backup of your iPhone - How to back up your iPhone, iPad, and iPod touch


Take care.

1 reply
Question marked as Top-ranking reply

May 4, 2020 7:47 PM in response to Fawn Allen

Good afternoon Fawn Allen,


Welcome to the Apple Support Communities!


I understand your iPhone 11 Pro is showing a black screen when using the Messages app. How long has this been going on? The resource below explains what to do if your screen is black or the iPhone becomes unresponsive. I've highlighted some key information here for you. Click the link for complete details.


If your iPhone, iPad, or iPod touch won't turn on or is frozen


"If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:


iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts."


Make sure you have a current backup of your iPhone - How to back up your iPhone, iPad, and iPod touch


Take care.

Black screen in Messages

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