Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HelenP9 Author

Level 1

4 points

Messages not loaded on new phone

I’ve just upgraded to iPhone 12 but my message screen is just black. When I go into settings and press messages nothing happens. How to I solve this?

Posted on Dec 12, 2020 9:57 AM

Best reply

ChrisJ4203

Level 10

230,371 points

Posted on Dec 12, 2020 10:08 AM

Are you using iCloud Messages? If so, the iPhone would need time time to sync all those messages again. If not, have you tried this? If an app unexpectedly quits, stops responding, or won’t open - Apple Support or you can try a Force Restart on the iPhone, Force restart iPhone - Apple Support

View in context

Messages not loaded on new phone

Similar questions