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MacBook Air 2020 High CPU load when using video

Hello everyone,


This week I took use of a new MacBook Air 2020. When using the webcam for video calling the CPU load becomes extreme and the ventilator is working overtime. I experience this problem across different video calling software: Skype, Microsoft Teams, and Zoom all see the CPU load go wild. When I switch off video the load quickly returns to normal. I have never experienced this problem with my old MacBook Air from 2013. This is a bit disappointing as I purchased this new laptop hoping for better performance, not worse.


All software is up-to-date and my system specifications are as follows:

macOS Catalina version 10.15.4

Processor: 1.2Ghz Quad-Core Intel Core i7

Memory: 16GB 3733 Mhz LPDDR4

Video: Intel Iris Plus Graphics 1536 MB


This should be more than enough to do simple video calling. I do not have any other demanding applications open at any time, at most Safari with a few tabs and Word/Excel/PowerPoint.


Any help in solving this problem would be greatly appreciated.


With kind regards,


MacBook Air 13", macOS 10.15

Posted on May 4, 2020 10:17 AM

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Question marked as Best reply

Posted on May 4, 2020 10:51 AM

The marked reply in this answered thread ~ has some viable troubleshooting ideas:


re: macbook pro overheating issue - apple community

https://discussions.apple.com/thread/251325154?answerId=252559268022#252559268022


Good luck & happy computing!🌻🌤

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MacBook Air 2020 High CPU load when using video

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