WDPassport not working, need help!

Hi, I'm having trouble accessing my WD Passport.

When I plug in the external hard drive the light comes on solid for a few minutes before it starts blinking slowly. The drive won't show up in Disk Utility but it does show up under the USB section of System Information. I read that the drive may need fixing and that I should look for fsck_ext or fsck_exfat under Activity Monitor to cancel it but nothing like that is showing up. What should my next steps be?

Thank-you for any and all help!

MacBook Pro 13", macOS 10.14

Posted on May 4, 2020 11:13 AM

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Question marked as Top-ranking reply

Posted on May 4, 2020 11:36 AM

Those drives have been problematic for many posting here.


The likely problem is a lack of power to the drive. Low-cost drives like that have to get all their power from the computer's USB port. As the drive ages, its motor can demand more power. If that exceeds what the port can supply, the drive does not work properly.


Some workabouts that don't involve binning the drive:


1) The drive is probably formatted for Windows. Sometimes using Disk Utility to erase and reconfigure the drive as GUID Partition Table and Mac Extended (HFS+) wil make the drive work better. However, this means;

a) that you need a way to offload the existing files on the Passport while reformatting, and

b) that you do not need to share the drive with a Windows computer.

Ref: Erase and reformat a storage device in Disk Utility on Mac - Apple Support


2) Get a POWERED USB hub. It will come with an independent power supply that take care of the Passport's power demands. Place the hub between the Passport and the computer. A hub lacking an external power supply will only make the problem worse.


3) If you have two empty USB1 or USB2 ports, get a "Y" USB cable. It gets power from two computer ports to give the drive more power. The downside is a lack of empty ports or a newer Mac with only USB-C ports. Reference here.


The best of all worlds solution is to bin the existing drive and get a better-quality model. After years of struggle with the "name-brand" drives that go on sale every other weekend. I now use only Mercury Elite Pro and Mercury Elite Pro Mini enclosures from Other World Computing. Zero issues since the switch. References here and here

3 replies
Question marked as Top-ranking reply

May 4, 2020 11:36 AM in response to rabanks16

Those drives have been problematic for many posting here.


The likely problem is a lack of power to the drive. Low-cost drives like that have to get all their power from the computer's USB port. As the drive ages, its motor can demand more power. If that exceeds what the port can supply, the drive does not work properly.


Some workabouts that don't involve binning the drive:


1) The drive is probably formatted for Windows. Sometimes using Disk Utility to erase and reconfigure the drive as GUID Partition Table and Mac Extended (HFS+) wil make the drive work better. However, this means;

a) that you need a way to offload the existing files on the Passport while reformatting, and

b) that you do not need to share the drive with a Windows computer.

Ref: Erase and reformat a storage device in Disk Utility on Mac - Apple Support


2) Get a POWERED USB hub. It will come with an independent power supply that take care of the Passport's power demands. Place the hub between the Passport and the computer. A hub lacking an external power supply will only make the problem worse.


3) If you have two empty USB1 or USB2 ports, get a "Y" USB cable. It gets power from two computer ports to give the drive more power. The downside is a lack of empty ports or a newer Mac with only USB-C ports. Reference here.


The best of all worlds solution is to bin the existing drive and get a better-quality model. After years of struggle with the "name-brand" drives that go on sale every other weekend. I now use only Mercury Elite Pro and Mercury Elite Pro Mini enclosures from Other World Computing. Zero issues since the switch. References here and here

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WDPassport not working, need help!

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