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Can’t erase Apple Watch because of broken screen


I need to erase/reset my Apple Watch series 3 to send in for repair/replace. I unpaired it, and it didn’t seem to erase it.... so I tried the Hard reset (Put on charging source, hold power button, hold power slide, press “Erase All content & settings...) but the last step is to press “Yes” when it asks if I’m sure. The problem is the bottom half of my cracked screen doesn’t sense touch, therefore I can’t press Yes, nor can I unlock due to the same issue. I also can’t pair it back now since I can’t unlock it.

Posted on May 4, 2020 3:23 PM

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Posted on May 4, 2020 5:35 PM

Note that when you send it in, You should be fine.

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Can’t erase Apple Watch because of broken screen

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