No ringer sound, no keyboard clicks

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Level 1

8 points

No ringer sound, no keyboard clicks

On my iPhone X running iOS 13.4.1, I'm getting no sound when a call comes in (although the phone does vibrate) and no keyboard clicks. If some setting is responsible for this, I can't find it. My ringtone is set correctly; Keyboard Clicks is on; Do Not Disturb is off.

Strangely, if I make any adjustments on the Sounds & Haptics page of Settings, like adjusting the ringer and alert volume or turning Vibrate on Ring on or off, my ringtone starts to play.

BTW, I just updated my iOS to 13.4.1, but the problem existed previously.

Any help would be appreciated.

iPhone X, iOS 13

Posted on May 4, 2020 5:06 PM

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Answer 1

ChrisJ4203

Level 10

236,285 points

May 4, 2020 5:12 PM in response to Paul in L.A.

Check the Mute switch on the side of the device. If the switch is towards the screen, Mute is off. If the switch is towards the back of the phone and you see an orange stripe, it is on Mute and you will not hear any sound.

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Answer 2

Paul in L.A. Author

Level 1

8 points

May 4, 2020 6:53 PM in response to ChrisJ4203

Brilliant! Thanks so much. I would never have figured that out myself.

Actually, I think the Mute switch may be slightly damaged, after I've dropped the phone a few times. The orange stripe is no longer visible in any position. But I was able to move the switch towards the screen, and I have my sounds back.

Much obliged.

Paul in L.A.

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Answer 3

ChrisJ4203

Level 10

236,285 points

May 5, 2020 7:22 AM in response to Paul in L.A.

You're welcome.

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No ringer sound, no keyboard clicks

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