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Question iCloud

Hi! I bought i cloud space.

now i would like to put my photos on my iPhone (18 gb) into I cloud..it stops at 1% (see printscreen).

how can i fix it?

Many thanks!




Posted on May 5, 2020 7:01 AM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2020 10:28 AM

Hey machteld160,


Thanks for going through those steps. If your photos are still not uploading after completing all the above steps, force close the Photos app and then open back up and try again. Make sure it doesn’t say the upload is paused. If it does, you should be able to tap the upload to start it back up. 


If that doesn’t help, back up your iPhone and reinstall iOS using the steps from these links:


How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch


Test again after this and see if the issue is resolved.


Take care.

4 replies
Question marked as Top-ranking reply

May 6, 2020 10:28 AM in response to machteld160

Hey machteld160,


Thanks for going through those steps. If your photos are still not uploading after completing all the above steps, force close the Photos app and then open back up and try again. Make sure it doesn’t say the upload is paused. If it does, you should be able to tap the upload to start it back up. 


If that doesn’t help, back up your iPhone and reinstall iOS using the steps from these links:


How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch


Test again after this and see if the issue is resolved.


Take care.

May 5, 2020 7:35 PM in response to machteld160

Hey there machteld160,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues uploading photos to iCloud. I’ll be happy to help with this.


It looks like you’re on a VPN. Disconnect from the VPN and see if this has any impact on the issue and make sure you’re not using a captive Wi-Fi network. You may need to restart and connect to a power source as well:


Restart your iPhone


If the issue continues, make sure your iPhone is up to date:


Update your iPhone, iPad, or iPod touch


Regards.

Question iCloud

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