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Level 1

4 points

Stolen phone

Hello I’m trying to set up my claim for my stolen iPhone 11 but it keeps saying that the Apple ID doesn’t match

iPhone 11, iOS 13

Posted on May 5, 2020 8:08 AM

Top-ranking reply

Level 10

149,670 points

Posted on May 5, 2020 8:14 AM

If you are referring to the Applecare+ Theft and Loss, see this link --> File an iPhone Theft and Loss Claim - Official Apple Support

Other than that, we are all users on this forum and if you have difficulty with this, you'll need to contact Apple directly for help.

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