1 receive email that my account is temporarily locked as my billing information was not verified and to visit site to update that and as i visited and log in my billing info was displaying so my account will not be locked?

i receive a mail that my apple id is locked temporarily as my billing information was not being verified and i visited a link as per instructions and login id and my billing info was displaying so my id will not be locked?

Posted on May 5, 2020 11:33 AM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2020 3:34 AM

It is a scam!

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071


For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

Learn about/Increase security

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

11 replies
Question marked as Top-ranking reply

May 6, 2020 3:34 AM in response to avleen27

It is a scam!

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071


For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

Learn about/Increase security

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

UseTwo-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

Jul 10, 2020 12:46 PM in response to avleen27

Rule of "thumb", avleen27, Jlthomas0909, RONJOE, aracelyz, and others:


NEVER CLICK ON A LINK IN ANY EMAIL THAT LOOKS LIKE IT IS FROM SOME FINANCIAL INSTITUTION (like your Bank) OR SOME COMPANY YOU MAY PURCHASE FROM (like Apple)! NOR CALL ANY PHONE NUMBER GIVEN (unless you are ABSOLUTELY CERTAIN it is for the company in question [I don't even do it, then! I look up the number, separately, just to be CERTAIN!])!


(Sorry for the YELLING!)


Legitimate Companies will, typically, not put such links within their emails to you, nor such phone numbers: They know that you shouldn't respond that way! They don't want their customers to get into such bad habits!


Always access your financially related accounts Only through your Usual, Trusted means!


If their IS an issue, there will be a notice, of some kind, within your account.


BE WISE! BE SAFE!

Aug 19, 2020 1:38 PM in response to Bronco1000

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


Starting an online chat with Apple Support 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

May 5, 2020 11:43 AM in response to avleen27

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

May 6, 2020 8:29 AM in response to Jlthomas0909

If you haven't done so, change your Apple ID password immediately.


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


Contact whoever issued your credit card, have them cancel the card, and issue you a new card. Contact Social Security to see if they have any suggestions.

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1 receive email that my account is temporarily locked as my billing information was not verified and to visit site to update that and as i visited and log in my billing info was displaying so my account will not be locked?

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