Apple Event: May 7th at 7 am PT
On setting up my HomePod I get the following message:
Some features may not work on this network
HomePod features like airplay and personal requests may not work on “(WiFi ssid)” because it does not support peer-to-peer connections.
https://support.apple.com/en-us/HT209643
And indeed those features do not work. What exactly could be causing the problem? Is it a router setting, or ISP feature the is blocking the connection?
thanks.
HomePod, 13
Hello,
This would be caused by your Wi-Fi router. Most likely the router is blocking the necessary network ports used for Apple’s services.
TCP and UDP ports used by Apple software products - Apple Support
Hello,
This would be caused by your Wi-Fi router. Most likely the router is blocking the necessary network ports used for Apple’s services.
TCP and UDP ports used by Apple software products - Apple Support
Do you have guest or client isolation features enabled on your router? You may still be able to use HomePod for music in this mode if you allow music to be played by Everyone, but AirPlay and personal requests will need wireless devices to be able to talk to each other over your local network.
tt2
Hi, thank you for the suggestion.
I don’t think I have guest or client isolation enabled, however I am very unfamiliar with this router (mikrotik hap ac2), so there could be some default or isp configured settings that I am not aware of.
i have made enquiries with my isp so will see if they have any advice.
Thanks.
A bit of an update, I tried another router (tp link archer d7) which I am more familiar with and I am sure has no isolation or guest WiFi enabled, and got the same results.
For any personal request Siri just says it can’t be performed and to check the HomePod and iPhone are on the same network (which they definitely are).
The only further info I have is that my isp uses “carrier-grade NAT” where the external IP address is different from the router address. This means I cannot forward ports to allow external connections.
However I would have thought all HomePod to iPhone connections would be internal?
Still waiting for further input from my isp.
Hi thank you for the response.
do you have any info on which ports specifically the HomePod would need to use for peer to peer connection. I cannot see it in the list you linked.
Personal requests and music transfer not working
