I have an Apple Apple USB SuperDrive plugged into my Macbook Pro (Retina, 15-inch, Late 2013) running macOS Catalina Ver: 10.15.4 (19E287). The drive has been working fine. I put a DVD into the drive and now the drive is not recognized and DVD stuck

Question

Level 1

4 points

I have an Apple Apple USB SuperDrive plugged into my Macbook Pro (Retina, 15-inch, Late 2013) running macOS Catalina Ver: 10.15.4 (19E287). The drive has been working fine. I put a DVD into the drive and now the drive is not recognized and DVD stuck

I have an Apple Apple USB SuperDrive plugged into my Macbook Pro (Retina, 15-inch, Late 2013) running macOS Catalina Ver: 10.15.4 (19E287). The drive has been working fine. I put a DVD into the drive and now the drive is not recognized in finder or Disk Utility and DVD stuck. I have tried all of the suggestions I can find to get the drive recognized or eject the DVD including making sure Finder is configured to recognize the drive and holding the track pad down on restart - no luck. Suggestions?

Posted on May 5, 2020 1:58 PM

Reply

Answer 1

dawngreg08

Community Specialist

May 6, 2020 8:45 AM in response to JKS_01

Hello JKS_01,

Welcome to Apple Support Communities!

I understand that you put a disc into your SuperDrive and now the drive is not recognized in Finder or Disk Utility and the disc won't eject. I am happy to provide information to you to help get the disc out.

Below is the article for help with the slot-loading SuperDrive on your Mac computer. Follow the steps provided in the article.

Get help with the slot-loading SuperDrive on your Mac computer

Let me know if you have any questions.

Have a great day!

Reply

I have an Apple Apple USB SuperDrive plugged into my Macbook Pro (Retina, 15-inch, Late 2013) running macOS Catalina Ver: 10.15.4 (19E287). The drive has been working fine. I put a DVD into the drive and now the drive is not recognized and DVD stuck

Similar questions