how do I edit "Add Related Name" list of labels?

my phone has in its list, languages I can't read and is missing labels I wish I had.


iOS 13.4.1

iPhone 8, iOS 13

Posted on May 5, 2020 2:30 PM

Reply
7 replies

May 6, 2020 12:40 PM in response to mccriswell1

Hey mccriswell1,


Thanks for the reply and following those steps we provided. Let's see if we can isolate this issue.


I verified for us, "Ehefrau" is German for wife. Have you ever had any German association with anything on your iPhone? Since Contacts can be synced from email providers, is an email provider possibly a German provider?


Is your iPhone provided by a school or employer?


If you add a new contact, do you see English or German relationship names? You can use a fake name and information and delete after the test.

Add and use contact information on iPhone


At Settings > General > Language & Region > English should be shown for iPhone Language and Region should show where you reside.


If everything looks correct, except for the Contacts app label language, then I'd recommend contacting Apple Support to look into this further.


Thank you!




May 6, 2020 3:59 PM in response to mccriswell1

Hi mccriswell1,


Thanks again for the reply and trying those steps.


Did you have a chance to contact Apple Support yet?


If not, I have another idea. If you go to Settings > Contacts > The provider of your contacts is listed as the Default. Contact your provider and verify if those language options are coming from them. Reason being, is the use of labels is determined by the provider. These multiple language choices may also be.


If not, then contact Apple Support with the link above. Let them know what's happening and what you've done for troubleshooting and what the contact provider advised.


Take care!

May 6, 2020 10:38 AM in response to mingoslkd

Thank you for your response. I see I neglected to mention that my original post was re: the "Contacts" app on my iPhone. Good deduction on your part.

I backed up my phone. Deleted the app. Restarted my phone. Downloaded "Contacts" app from App Store. Opened app. Chose a random contact. Clicked "Edit." Scrolled to "add related name." "parent" shows by default. I click on "parent" to reveal the list of label options, and I get the same list as before with options such as "Ehefrau" and others in what I can only guess is Mandarin (I don't read Mandarin).

So all this is to say: your suggested solution did not work for me.

Next idea...?

May 13, 2020 7:31 AM in response to mccriswell1

Hello mccriswell1,


We appreciate the reply and additional info.


When you went to Settings > Contacts, was AT&T shown as your Default Account?

That tells me that you have an AT&T email account.


If so, then you'll want to Contact Apple Support again, and let them know the steps they advised didn't resolve the issue, so they can dig in further.


If you have a different email provider listed for Default Account for Contacts, contact that email provider. Then, if no resolution, contact Apple Support as mentioned above.


Enjoy your day!

May 6, 2020 3:23 PM in response to Leanne_68

There is nothing particularly German about me or my phone. It's a personal phone I bought for myself at an AT&T store in California a couple years ago. This is a recent issue.


If I add a new contact, I see in my list of "labels" for "add related name" labels in English, German, French, Mandarin, Korean... and maybe 1 or 2 more languages that I cannot identify.


At Settings > General > Language & Region: my "Language" was set to "English" and my "Region" set to "United States." Both setting there seemed correct, but I changed my "Language" to "English (US)" to see if that made any difference. Restarted my phone. No change in label list. 😔


May 6, 2020 9:28 AM in response to mccriswell1

Hello mccriswell1,


Thanks for using Apple Support Communities! 


It seems like you may be using the Contacts app on your iPhone. If that is the case, please make sure you have a current backup of your device.


Back up iPhone


Or if you use iCloud Contacts make sure Contacts are toggled on in Settings > [your name] > iCloud > Contacts


Then I'd like to have you delete the Contacts app and then restart your iPhone.


Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch


Restart your iPhone


Once your iPhone has started back up, please reinstall the Contacts app and test it out to see if you still have issues.


If this isn't the app that you are talking about, please let us know more details about which app it is and what you are seeing when you try to make edits.



Take care!

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how do I edit "Add Related Name" list of labels?

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