Payment

If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.

Purchase History Review.  

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   

Identifying legitimate emails from the iTunes Store.     

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.

reportphishing@apple.com

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charge is proper. Also, do the same with View, change, or cancel your subscriptions https://support.apple.com/en-euro/HT202039.

Also see If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple

 https://suphttps://support.apple.com/en- and

How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

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But, I am concerned that you may have been scammed. Apple does not make many billing errors.

Did you possibly provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

If you gave you Apple ID password to a scammer, then

Change your Apple ID password https://support.apple.com/en-us/HT201355

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071