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entering a new contact doesn't allow facetime access

After entering a new contact (name and mobile number only) it doesn't allow facetime access

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on May 5, 2020 10:46 PM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2020 10:54 AM

Hello len245,


Welcome to the Apple Support Communities. I understand that entering a new contact doesn't allow to use FaceTime and will do what I can to help.


Make sure the type of number is set to 'iPhone' next to the number you want to FaceTime with: Add and use contact information on iPhone


Also, be sure the contact you're adding has FaceTime set up: Use FaceTime with your iPhone, iPad, or iPod touch


Have a great day.

2 replies
Question marked as Top-ranking reply

May 6, 2020 10:54 AM in response to len245

Hello len245,


Welcome to the Apple Support Communities. I understand that entering a new contact doesn't allow to use FaceTime and will do what I can to help.


Make sure the type of number is set to 'iPhone' next to the number you want to FaceTime with: Add and use contact information on iPhone


Also, be sure the contact you're adding has FaceTime set up: Use FaceTime with your iPhone, iPad, or iPod touch


Have a great day.

entering a new contact doesn't allow facetime access

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