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Level 1

4 points

Activation Lock

Dear Support,

My name is Milana. Recently I have faced with a problem of my iPhone X (256GB) 2018, was activated on 27-29 of April 2018.

Last time iPhone was used at Apple Store in Miami Aventura Mall in December 2018. I have tried to trade it in, so the phone was passed to seller for check-up. Approx 10th of January 2019 I got a new iPhone Xs and the old one was erased and turned off.

Yesterday I have turned it on and found out that its Locked and require Apple Id which is unknown for me.

Could you please help me to find a solution of given problem.

Please find attached photo of the screen.

Looking forward,

Milana Shapovalova

[Personal Information Edited by Moderator]

Posted on May 6, 2020 1:20 AM

Best reply

SravanKrA

Community+ 2024

Level 10

411,090 points

Posted on May 6, 2020 4:40 AM

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID.

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Activation Lock

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