Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't remember security Questions.

When i want to open my acount i can't remember my security questioins . I have apple ID and Email.

Windows, Windows 10

Posted on May 6, 2020 10:33 AM

Reply
7 replies

May 6, 2020 10:39 AM in response to SaeedMoayedi

Given that you are unable answer your security questions successfully, see: Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance. If you want to contact Apple support to discuss any possible extenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.

May 6, 2020 10:50 AM in response to SaeedMoayedi

If you know both, then how did your security questions come into play? I have heard of rare cases where one is forced to try to answer security questions even though they know both. If this is what happened to you, then I would consider that to be an extenuating circumstance. As mentioned, if you think you have such a circumstance, then you can contact Apple support using the links I posted.

May 6, 2020 12:58 PM in response to shadia1987

shadia1987 Said:

"Have just reset my password but i don't remember my security questions. I now have a Apple ID and password."

-------


Once you Reset these...

When you reset these password, write these down in handwriting on a hardcopy sheet of paper, and store it in a place that on you have access to, and only you are aware of. Do not share with information with anyone whomsoever.

Can't remember security Questions.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.