Hi Gator,
Apple doesn't widely announce its future plans, and anyone who does know what will be coming down the pipe will have signed a non-disclosure agreement when signing on.
Meanwhile, there are several hundred CRM applications and services available from other sources. A search for CRM using duckduckgo included this 'advice' site in its first page results. https://www.softwareadvice.com/crm/
A brief look showed a list of available software with price range scale, brief descriptions and user reviews and ratings. Head to head comparisons between more popular apps and services were available on other pages, and some general advice on CRM on the linked page. Seems worth a look.
Regards,
Barry
Disclosure: I have no relationship with and make no monetary or other gain from the linked site, its sponsors, or the software listed on the site.