Face ID not working for app store
My Face ID stopped working on my XR for App Store. I reset my Face ID twice, made sure it’s turned on but it still doesn’t work. It seems to work for everything else. Any suggestions?
iPhone XR, iOS 13
User profile for user:
Leanne_68
User level:
Community Specialist
Hello caroleena1,
Thank you for using Apple Support Communities! I understand from the information you provided that Face ID on your iPhone is not working as expected; I'd like to help.
The following support article provides some troubleshooting steps to try for this behavior:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
I hope this helps.
Best Regards.