mijn macbook pro 15 inch 2019 loopt regelmatig vast op mail programma, de mail wordt als je hem openklikt alleen de afzender van weergegeven en niet de inhoud. Safari loopt dan ook niet meer en de mac uitzetten lukt niet meer via het icoon.
alleen een harde reset werkt.
Opnieuw installeren van macOS heeft niet geholpen
rara wat zou het kunnen zijn?
MacBook Pro 15”, macOS 10.15
First uninstall all AVG software and files according to the developer's instructions. 3rd party anti virus software only compromises system and application performance. Since there are no known viruses for Macs that software is only a drag on the system. There's no reason to ever run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac.
Then boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
First uninstall all AVG software and files according to the developer's instructions. 3rd party anti virus software only compromises system and application performance. Since there are no known viruses for Macs that software is only a drag on the system. There's no reason to ever run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac.
Then boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
The fact it affects both Safari and Mail, and a reinstall does not help, suggests some external factor is at play.
It doesn't make sense a reinstall does not solve it, yet a hard reset does?
First off, a reinstall includes a hard reset. Unless you are not wiping the hard drive during the reinstall, in which case, you aren't alleviating any software issues on the computer.
A hard reset implies that you shut down the power without going through the Apple menu to shut down the computer.
What this does is it ends the low powered mode of the Mac, and brings it back to normal power. A Mac going into sleep will effectively put network ports and and USB ports in a low powered mode. Now a hard reset is NOT typically recommended. You can go to Apple menu and hit restart to have the same effect, and it is safe on the system's directory. The directory manages where the computer locates files. If you directory is damaged, a wipe and install will repair the directory, but that's not the only thing that will.
https://discussions.apple.com/docs/DOC-6412/
So the question is, is it a network issue, which is causing the crash, or is it a hardware issue relating to energy saver, or is it a user issue? One thing you might want to do is run Etrecheck:
https://discussions.apple.com/docs/DOC-250002463
and use the directions to copy/paste the results here.
It is a great tool to isolate any potential software issues.
Looking over your question again, this is the English translation:
my macbook pro 15 inch 2019 regularly crashes on mail program, the mail will only show the sender of the mail if you open it and not the content. Safari no longer runs and the Mac cannot be turned off anymore via the icon.
only a hard reset works.
Reinstalling macOS has not helped
what could it be?
EtreCheck version: 5.5.5 (5111)
Report generated: 2020-05-12 18:01:19
Download EtreCheck from https://etrecheck.com
Runtime: 1:38
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Apps are crashing
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
System modifications - There are a large number of system modifications running in the background.
Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
Limited drive access - More information may be available with Full Drive Access.
Kernel extensions present - This machine has kernel extensions that may not work in the future.
Hardware Information:
MacBook Pro (15-inch, 2018-2019)
MacBook Pro Model: MacBookPro15,1
2,3 GHz 8-Core Intel Core i9 (i9-9880H) CPU: 8-core
16 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400
Battery: Health = Normal - Cycle count = 27
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Radeon Pro 560X - VRAM: 4 GB
Drives:
disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes)
disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 117.61 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
disk1s5 - Macintosh HD (APFS) (Shared - 10.98 GB used)
Mounted Volumes:
disk1s1 - M*********************s [APFS Virtual drive]
499.96 GB (Shared - 117.61 GB used, 373.07 GB available, 369.53 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s4 - VM [APFS VM]
499.96 GB (Shared - 1.07 GB used, 369.53 GB free)
APFS
Mount point: /private/var/vm
Encrypted
disk1s5 - Macintosh HD
499.96 GB (Shared - 10.98 GB used, 373.07 GB available, 369.53 GB free)
APFS
Mount point: /
Encrypted
Read-only: Yes
Network:
Interface en7: USB 10/100/1000 LAN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Catalina 10.15.4 (19E287)
Time since boot: Less than an hour
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple and AVG
Thanks for your answer
a network issue ? The problem occurs when logged in on different networks surroundings
most of the time it starts with the mail issue. Mails are displayed, but if openend only the header appears en no tekst
Restart of mail program doesn't solve it.
Only an hard reset of the Mac solves it
Pardon my rough Dutch, vertaald door Google Translate.
Dit klinkt als een netwerkprobleem dat zowel Safari als de mailserver met elkaar verbindt.
Als je geen Engels spreekt, raden we aan om een van de gebruikersgroepen in Nederland te bezoeken, zoals:
http://www.appleclubeindhoven.nl/
Waar iemand u rechtstreeks kan helpen, als u niet langer onder AppleCare valt.
Dit vereist specifieke instructies om op te lossen en we willen niet dat u ze verkeerd begrijpt.
vastlopende macbook pro
