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iMovie constant spinning beach ball

macbook air working fine except for iMovie. I'm getting a constant spinning wheel and vid clips will not play, and no editing can be done. I have purchased Etre although I don't seem to have generated a new report afterward. I'm clearly in the high weeds. I've copied the report and am unsure if this is the place to post it. Thx


I'm deleting parts of report as I've exceeded 5000 character limit


Problem: Beachballing

Description:

slow loading of videos in iMovie


Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Runaway process - A process is using a large percentage of your CPU.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.

Low disk space - This machine is running low on free hard drive space.

32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".

Limited drive access - More information may be available with Full Drive Access.


Hardware Information:

MacBook Air (13-inch, 2013 - 2014)

MacBook Air Model: MacBookAir6,2

1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

8 RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600

BANK 1/DIMM0 - 4 GB DDR3 1600

Battery: Health = Normal - Cycle count = 283


Mounted Volumes:

disk1s1 - Macintosh HD

121.12 GB (Shared - 95.59 GB used, 62.82 GB available, 23.77 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM]

121.12 GB (Shared - 1.07 GB used, 23.77 GB free)

APFS

Mount point: /private/var/vm


System Software:

macOS Mojave 10.14.6 (18G4032)

Time since boot: Less than an hour


Configuration Profiles:

This computer has configuration profiles installed.


Notifications:

Notifications not available without Full Drive Access.


Security:

System Status

Gatekeeper: Enabled

System Integrity Protection: Enabled


Antivirus software: Apple


32-bit Applications:

2 32-bit apps


System Launch Agents:

[Not Loaded] 15 Apple tasks

[Loaded] 176 Apple tasks

[Running] 109 Apple tasks


User Login Items:

[Not Loaded] Evernote Helper (App Store - installed 2020-04-04)

Modern Login Item

/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app


[Not Loaded] EvernoteLauncher (App Store - installed 2020-04-04)

Modern Login Item

/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app


User Internet Plug-ins:

User Internet Plug-ins need Full Drive Access


Audio Plug-ins:

AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-08)

BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-05-03)

AirPlay: 2.0 (Apple - installed 2020-05-03)

AppleAVBAudio: 760.6 (Apple - installed 2019-09-08)

BridgeAudioSP: 5.52 (Apple - installed 2020-05-03)

iSightAudio: 7.7.3 (Apple - installed 2019-09-08)


User Audio Plug-ins:

User Audio Plug-ins need Full Drive Access


User iTunes Plug-ins:

User iTunes Plug-ins need Full Drive Access


Safari Extensions:

Grammarly for Safari (App Store - installed 2020-03-10)


Time Machine:

Time Machine Not Configured!


Performance:

System Load: 1.91 (1 min ago) 1.97 (5 min ago) 2.03 (15 min ago)

Nominal I/O speed: 3.22 MB/s

File system: 36.16 seconds

Write speed: 237 MB/s

Read speed: 421 MB/s


CPU Usage Snapshot:

Type Overall

System: 11 %

User: 30 %

Idle: 59 %


Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

Other processes 127.35 % (?)

trustd 26.48 % (Apple)

EtreCheck 4.19 % (App Store)

helpd 2.17 % (Apple)

CoreServicesUIAgent 1.17 % (Apple)


Virtual Memory Information:

Physical RAM: 8 GB


Free RAM: 19 MB

Used RAM: 4.29 GB

Cached files: 3.69 GB


Available RAM: 3.71 GB

Swap Used: 0 B



Diagnostics Information (past 7-30 days):

Directory /Library/Logs/DiagnosticReports is not accessible.

Enable Full Drive Access to see more information.


End of report


MacBook Air

Posted on May 7, 2020 9:10 PM

Reply
Question marked as Best reply

Posted on May 7, 2020 10:52 PM

Go to Applications/Utilities/Activity Monitor.app and see if you can find the "runaway process" that is referred to in the report. If you find it, close it down to free up your CPU processing capacity.


23.77 GB of hard drive space is a little low, but shouldn't cause the spinning beach ball unless you are working with a very large movie.


Try booting up in Safe Mode (see Finder menu for instructions) and, after everything loads, immediately reboot in normal mode. Don't try to open iMovie in Safe Mode because it will not do so. After rebooting in normal mode, see if the spinning beach ball is eliminated.


If still no luck, try deleting preferences by opening iMovie while holding down the Option and Command keys and selecting to delete preferences in the box that appears.  iMovie will open in a new library.  Reopen your old library to get back to your projects.  Now see if the issue is resolved. 

If Safe Mode and deleting preferences do not solve it, try redownloading iMovie. To update/redownload iMovie 10, drag your iMovie 10 app from the Applications folder into the trash, but do not empty the trash. Sign in to the app store and open your purchases folder by clicking on your name at the bottom of the app store side bar. You will see your purchases displayed,

including iMovie 10. Redownload/update iMovie from there. If not successful, drag your present iMovie app out of the trash and return it to the Applications folder. 


Another thing that you can try is to create a new user account (System Preferences/Users and Groups) and see if iMovie will work properly in the new user account. 


Try a System Management Controller reset:


https://support.apple.com/en-us/HT201295


-- Rich





 


 


 

Similar questions

3 replies
Question marked as Best reply

May 7, 2020 10:52 PM in response to whalespicy

Go to Applications/Utilities/Activity Monitor.app and see if you can find the "runaway process" that is referred to in the report. If you find it, close it down to free up your CPU processing capacity.


23.77 GB of hard drive space is a little low, but shouldn't cause the spinning beach ball unless you are working with a very large movie.


Try booting up in Safe Mode (see Finder menu for instructions) and, after everything loads, immediately reboot in normal mode. Don't try to open iMovie in Safe Mode because it will not do so. After rebooting in normal mode, see if the spinning beach ball is eliminated.


If still no luck, try deleting preferences by opening iMovie while holding down the Option and Command keys and selecting to delete preferences in the box that appears.  iMovie will open in a new library.  Reopen your old library to get back to your projects.  Now see if the issue is resolved. 

If Safe Mode and deleting preferences do not solve it, try redownloading iMovie. To update/redownload iMovie 10, drag your iMovie 10 app from the Applications folder into the trash, but do not empty the trash. Sign in to the app store and open your purchases folder by clicking on your name at the bottom of the app store side bar. You will see your purchases displayed,

including iMovie 10. Redownload/update iMovie from there. If not successful, drag your present iMovie app out of the trash and return it to the Applications folder. 


Another thing that you can try is to create a new user account (System Preferences/Users and Groups) and see if iMovie will work properly in the new user account. 


Try a System Management Controller reset:


https://support.apple.com/en-us/HT201295


-- Rich





 


 


 

iMovie constant spinning beach ball

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