Refund of unwanted subscription to Apple TV

1. This is a user to user forum. You are not addressing Apple. As users like yourself, we aren’t working on it.
2. if you have already contacted Apple support, it should have been processed.
3. Contact Apple support with your support number, to follow up on the refund: Contact Apple for support and service - Apple Support

This is a user forum, you are not addressing Apple here nor will any rep be reading this. Once a subscription is initiated it will be billed to the account, regardless of if it was used. The subscription will also auto renew until cancelled by the user.

Once cancelled that will stop future payments, but not issue a refund. As per the terms all sales are final and it would be up to their discretion as to whether a refund is granted. If you had previously spoken to someone from the support team and were told as such then you will need to call back to inquire further.