You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The back of my iPhone is shattered and the front is cracked

I have apple care and the back of my iphone is shattered and the front is cracked. It also has issues with the display and battery. I was wondering if i could just replace it with a new phone instead of repairing it. How would i go about doing this and will there be a fee?


[Re-Titled by Moderator]

iPhone 8 Plus

Posted on May 8, 2020 9:10 PM

Reply
Question marked as Top-ranking reply

Posted on May 8, 2020 9:22 PM

The warranty does not cover physical damage.

Contact Apple support for your options, you will have to pay for an out of warranty replacement.

2 replies

The back of my iPhone is shattered and the front is cracked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.