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I received an email saying that the replacement has been sent & delivered, but I haven’t received it

Hi,


Ive requested a new phone due to my current one having a cracked screen. I’ve received an email saying that I have 4 days to have the old phone sent back but yet I have not received the new one. I also received another email saying that the replacement has been sent & delivered but I haven’t received it.

Can someone help.


Thank you



[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 13

Posted on May 8, 2020 9:50 PM

Reply
Question marked as Top-ranking reply

Posted on May 8, 2020 11:50 PM

This is a user helping other users with tech questions forum, you are

not addressing apple here just fellow users


I would try

https://getsupport.apple.com/

1 reply

I received an email saying that the replacement has been sent & delivered, but I haven’t received it

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