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Jknkindle Author

Level 1

5 points

Still didn't received my replacement phone

Replacement iPhone. I had contacted you last week regarding issues with my iPhone. The representative informed me that a new iPhone was warranted. I have yet to receive the new iPhone. I just received an email stating that I need to except a charge of $699 and I have two days left to do so? What am I supposed to do? Am I supposed to except those charges? They were replacing the defective phone. I need some help with this please

[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 13

Posted on Jul 29, 2020 7:41 PM

Top-ranking reply

LD150

Level 10

91,269 points

Posted on Jul 30, 2020 2:58 AM

That sounds like the phone is out of its 1 year warranty or the defect was wear and tear. In that case yes it will cost you for a replacement.

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Still didn't received my replacement phone

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